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EXCHANGE & RETURN POLICY

ProChaps Promise to You

​ProChaps brings the greatest care to the conception and the manufacturing of its products.

 

ProChaps guarantees any manufacturing defects of the material or via manpower for a period of 90 days, from the purchase date.

At ProChaps, your satisfaction is our priority. If your chaps aren’t a perfect fit, we’re here to help with a hassle-free exchange or return process.

Here’s How It Works:

We encourage you to try your chaps on at home and ensure they fit perfectly before taking them on a ride. If there is any issue with your chaps: 

  • You have 30 days from the date of delivery to request a return or exchange.

  • Returned items must be in new condition with no signs of wear, including no use in the saddle or visible marks.

  • You must return the item in its original packaging and tags.

  • To start the return or exchange process, please fill out the form below, and we will be in touch with you with further instruction.

For Exchanges

Once your exchange request has been approved, two options are available to you.

  1. Standard Exchange: The new item will be sent to you once your current item has been received and inspected by our team.

  2. Prompt Exchange: You may purchase the new item immediately for quicker processing. Once we receive and inspect the returned item, a refund will be promptly issued to your original payment method.

For Returns

Once your return is approved and the item received, we’ll process your refund promptly.

* Return shipping costs of all purchases that were not verified by the sizing form process beforehand shall be assumed by the customer. 

* Any item returned with visible wear or damage may be denied or refunded at a discount. 

Have Questions?


Our team is here to assist you! Contact us for guidance on initiating a return or exchange, and we’ll make sure you’re fully supported.

info@prochaps.com

We’re Committed to Your Confidence in Every Ride.

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Request an Exchange or Return

Please take a moment to fill out the form.

Select an option
Did you get help from our team for sizing?

Thanks for submitting! We will get in touch with you as quickly as we can!

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